November 2018 to present Le Pole House, Ship Street Great, Dublin 8, Ireland Customer Support Advisor (November 2018 - July 2020) Customer Support Senior Advisor (July 2020 - present)
Providing excellent customer service through email responses and live chat support
Assisting customers in design & template queries and troubleshooting
Identifying system-wide issues within the website platform
Providing assistance with customer billing and accounts
Achieving weekly and monthly Quality, Pace and CSAT targets
Mentoring new hires by shadowing and by being shadowed.
Sunglass Hut
- Blanchardstown Shopping Centre, Dublin (November 25, 2013 – May 9, 2015) - Dublin Airport Terminal 1 Departures Lounge (May 10, 2015 – November 11, 2018) Sales Associate
Provided excellent customer service by interacting well with customers
Worked to, and achieved daily, weekly, and monthly individual sales targets
Served customers at the till (cash and credit)
Opened and closed the store
Visual merchandising
Sent daily and weekly business reports to area manager
In charge of customer feedback management (NPS) for the store.
French Grinds
November 2011 to June 2016 Ratoath and Ashbourne, Co. Meath
Tutor for Preschool, Junior Certificate and Leaving Certificate students
Taught students French
Provided exercises and work sheets
Going through specific topics and subjects in French.